Provision of Services Information

The Provision of Services Regulations 2009 (the “Regulations”) implement the Services Directive (Directive 2006/123/EC) in the UK.  The Regulations came into effect on 28 December 2009.  The Regulations require the Company to make available certain information to service recipients i.e. work-seekers and our clients.  We must give you some of this information before we enter into a contract, we must supply other information if you request it.     

1. Service provider information:-

RLS Legal Recruitment Ltd 

Limited Company – No. 13533404  

7 St Anthony Way, Falmouth, TR11 4EG 

Email – rebecca@rlslegalrecruitment.co.uk 

Mobile – 07772605761  

VAT Number – 414087513  

2. Registration/ authorisation details  

A. RLS Legal Recruitment Ltd is listed on the following trade or other similar public register:  

 • Recruitment and Employment Confederation, Corporate Membership no. 00203920  

B. RLS Legal Recruitment Ltd is subject to authorisation/ licensing by the following authority(ies):  

• Gangmasters Licensing Authority – www.gla.gov.uk Tel: 0845 602 5020  

• Care Quality Commission – www.cqc.org.uk Tel: 03000 616161  

• Employment Agency Standards Inspectorate - http://www.bis.gov.uk/policies/employment-matters/eas    

3. Terms and Conditions of Business   

RLS Legal Recruitment Ltd provides work-finding services to hirers and work-seekers.  We are prohibited from charging work-seekers for those work-finding services. The charges or the method of calculating the charges payable by hirers are set out in our Terms of Business. The terms on which we contract with hirers and work-seekers are set out in our Terms of Business.  Our terms are subject to English law and to the jurisdiction of the English courts.  

4. After-sales guarantee or refunds  

We offer refunds to hirers in certain limited circumstances the details of which are set out in our Terms of Business.  

5. Professional liability insurance  

We are required to hold professional liability insurance or a guarantee.    

6. Code of Conduct  

As a member of the Recruitment and Employment Confederation (REC), we are subject to the REC’s Code of Professional Practice which is available here www.rec.uk.com/membership/compliance. The Code is available in English only.  

The REC Code of Professional Practice does not offer a non-judicial dispute resolution procedure.  It does offer a procedure whereby clients or individuals who have used the services of an REC member can complain about breaches of that Code of Professional Practice by that member.   

The REC accepts complaints and queries in regards to the standards of best practice of its corporate members. It is a condition of REC membership that we have in place a Complaints Procedure to deal with complaints. Therefore, before referring a complaint to the REC, we would encourage you to use our Complaints Procedure, a copy of which is available on request.   

The REC Professional Standards Team are not able to:-  

• investigate the conduct of an agency that is not a member of the REC 

• offer legal advice  

• intervene to decide disputes of a legal nature, or contractual or commercial disputes, or those driven by competition 

• decide disputes between members and their employees or employers,  

• instigate a formal complaints procedure whilst any legal, tribunal or court action is ongoing or unresolved.  

• suspend or expel a member (this decision can only be made by the Professional Standards Committee) • make an agency apologise.  

Please note: the REC complaints procedure does not deal with compensation in any respect.